Product Updates

Charity & NPO onboarding Improved

Onboarding answers for charities and not-for-profits now flow straight into the CDD form, and any mismatch between what the customer told you and what's on the CDD form is flagged for review.

Paper-based onboarding New

If a customer completes a paper onboarding form instead of the digital questionnaire, you can now mark the check as paper-based when creating it. This skips straight to the AML check, and the relevant discount is applied automatically at invoicing.

Digital onboarding & a redesigned dashboard New

• Digital onboarding questionnaire: send customers a link to complete their details before the formal ID check, then review their answers in-portal and download an onboarding PDF.
• Redesigned agent dashboard: one row per customer with a clear stage stack (Onboarding, AML, EDD, CDD) and traffic-light progress markers, so you can see at a glance what each check needs next.
• Enhanced Due Diligence (EDD): request an additional verification on higher-risk customers, tracked and downloadable alongside the original check.
• Business (KYB) checks & CDD form: a dedicated flow and combined CDD form for companies and other non-individual entities.
• Audit trail: every check and action is time-stamped and logged to support AUSTRAC record-keeping.
• Set or change your password from inside the dashboard, and admins can now see each team member's last login and re-send invites.

CDD forms, mobile & agency branding Improved

• CDD forms now flag any missing required fields, so you always know what's blocking sign-off.
• Individual CDD forms are pre-filled automatically from onboarding and AML answers, cutting down repeat data entry.
• CDD forms are now fully usable on mobile.
• Your agency's logo now appears on the dashboard header and on customer-facing emails.
• Info pages explaining PEPs and acceptable ID documents help customers complete their check.

Training register & certificates New

Agency admins can send staff training via a no-login link, track completions in a training register with course versioning and due dates, and generate a certificate for anyone who passes, all from the Agency Admin page.

Team management New

• Invite colleagues as agents or admins, view all checks across the agency, and remove access when someone leaves.
• Super-admins can view and filter checks across every agency.

Individual CDD forms & per-agency config New

The digital Individual / Sole Trader CDD form landed, with a guided progress sidebar, conditional sections, a derived risk rating, and a downloadable PDF. Agencies can tailor the risk assessment with per-agency CDD configuration (countries and risk factors).

Agent dashboard, login & invoicing New

• The agent portal launched: secure login, password setup, and a dashboard to create and track customer checks.
• AML report PDFs with an information-only acknowledgement step before download.
• Monthly invoicing view for administrators.