Product Updates

Streamlined onboarding questionnaire Improved

We removed the ID stage from the Onboarding Questionnaire, as it duplicated the identity capture already handled in the AML Check stage. Customers now complete their onboarding details without being asked for ID twice.

Charity & NPO onboarding Improved

Onboarding answers for charities and not-for-profits now flow straight into the CDD form, and any mismatch between what the customer told you and what's on the CDD form is flagged for review.

Paper-based onboarding New

If a customer completes a paper onboarding form instead of the digital questionnaire, you can now mark the check as paper-based when creating it. This skips straight to the AML check, and the relevant discount is applied automatically at invoicing.

Digital onboarding & a redesigned dashboard New

• Digital onboarding questionnaire: send customers a link to complete their details before the formal ID check, then review their answers in-portal and download an onboarding PDF.
• Redesigned agent dashboard: one row per customer with a clear stage stack (Onboarding, AML, EDD, CDD) and traffic-light progress markers, so you can see at a glance what each check needs next.
• Enhanced Due Diligence (EDD): request an additional verification on higher-risk customers, tracked and downloadable alongside the original check.
• Business (KYB) checks & CDD form: a dedicated flow and combined CDD form for companies and other non-individual entities.
• Audit trail: every check and action is time-stamped and logged to support AUSTRAC record-keeping.
• Set or change your password from inside the dashboard, and admins can now see each team member's last login and re-send invites.

CDD forms, mobile & agency branding Improved

• CDD forms now flag any missing required fields, so you always know what's blocking sign-off.
• Individual CDD forms are pre-filled automatically from onboarding and AML answers, cutting down repeat data entry.
• CDD forms are now fully usable on mobile.
• Your agency's logo now appears on the dashboard header and on customer-facing emails.
• Info pages explaining PEPs and acceptable ID documents help customers complete their check.

Training register & certificates New

Agency admins can send staff training via a no-login link, track completions in a training register with course versioning and due dates, and generate a certificate for anyone who passes, all from the Agency Admin page.

Team management New

• Invite colleagues as agents or admins, view all checks across the agency, and remove access when someone leaves.
• Super-admins can view and filter checks across every agency.

Individual CDD forms & per-agency config New

The digital Individual / Sole Trader CDD form landed, with a guided progress sidebar, conditional sections, a derived risk rating, and a downloadable PDF. Agencies can tailor the risk assessment with per-agency CDD configuration (countries and risk factors).

Agent dashboard, login & invoicing New

• The agent portal launched: secure login, password setup, and a dashboard to create and track customer checks.
• AML report PDFs with an information-only acknowledgement step before download.
• Monthly invoicing view for administrators.