Product Updates

Client Pays, tighter Reliance controls and a clearer dashboard New Improved

Client Pays: your customer pays for their check

You can now have your customer pay for their own verification by card. Tick Client pays when creating a check and the customer is emailed a secure payment link first; once they've paid, they go straight into their verification. Checks your customers pay for aren't charged to you, and still appear on your monthly invoice at $0.00 marked "Pre-paid by client" so your records stay complete.

• Customers pay $20 for an individual check and $40 for a business check. No GST is charged, and their payment page links to our Refund Policy.
• Choose check by check, or have it ticked by default for your agency.
• If your agency sends onboarding and the AML check separately, onboarding is free for the customer. The payment link goes out with the AML check once you've reviewed their onboarding.
• Resend or copy the payment link, and see "Awaiting payment" and "Client paid" on the dashboard.
• Customers who haven't paid get an automatic reminder after 24 hours.
• Payment links last 7 days from the last send. If one lapses you're emailed, and can send a new link in one click.
• If a customer won't pay online, Waive (agency pays) sits right next to the payment link button and unlocks their verification straight away.

Client Pays is optional and switched off by default. Contact us to have it turned on for your agency.

Reliance

• Email code on every visit: partner links now need a one-time code sent to the invited contact's own email before anything opens, so a forwarded link is no use to anyone else.
• Executed Reliance Agreement required: upload the signed agreement for each relationship, with a review date. Sharing and relying on received documents are blocked until it's on file, and your admins are reminded before each review is due.
• Expiry and download windows: partner links last 90 days (extendable) and each shared package can be downloaded for 30 days (reopenable). Downloaded PDFs are marked with who downloaded them and when.
• Reliance register: export everything shared, received and accessed on a relationship as a CSV for your records. Shared package files are deleted 60 days after their window closes; the record of what was shared is kept.
• Clearer responsibilities: the acknowledgement your partner accepts before downloading now covers the Reliance Agreement, their own due diligence and Privacy Act obligations. The same reminder appears in your Reliance page, not just in emails.

Dashboard summary: see who needs to act next

The summary cards at the top of your dashboard now sort every check by who has the next step, so you can see at a glance what's waiting on you.

• Completed: onboarding, the AML check and the CDD form are all done.
• Waiting on Customer: the customer still has a step to finish, including paying for a Client Pays check.
• Under Review by Four Foxes: we're reviewing the check, or building the ownership map and individual checks for a business.
• Agent Action Required: the customer is done and it's over to you, for example reviewing onboarding, acknowledging a report or completing the CDD form.
• Expired: the customer's link or payment link has lapsed and can be resent.

Click any card to show just those checks in the table, and click it again to show everything.

Dashboard and reminder improvements Improved

• Change email & resend: fix a mistyped customer email address and re-send their link from the row's menu. The customer keeps the same link, so nothing they've done is lost.
• Send reminder to all: the 48-hour reminder email now has a single button to re-send every listed customer their link at once.
• Bulk archive: select several checks on the dashboard and archive them together.
• Checks that have already been reviewed no longer show "Please review".

Reliance: share due diligence with another reporting entity New

Where you rely on another reporting entity's customer due diligence (or they rely on yours), Reliance lets you exchange it securely through Verify instead of by email.

• Set up a Reliance relationship and share a completed customer's due diligence package in a few clicks, frozen as at the time you share it.
• Your partner accesses it through a secure link with no account needed, and can send documents back to you the same way.
• Every share and download is recorded on the customer's audit trail.

Reliance is optional and switched off by default. Contact us to have it turned on for your agency.

CDD forms and business checks Improved

• CDD forms now produce a proper, consistently formatted PDF instead of opening a print dialog.
• The Business CDD form pre-fills beneficial owners, their ownership percentage, country of residence and country risk, and shows which fields are still outstanding.
• Delayed CDD questions now only appear when you've said you intend to delay.
• The KYB document package now includes the AML check report.
• When we need documents from a business customer for ownership mapping, they now upload them through a secure link instead of emailing attachments.

Onboarding and AML in a single link New

Agencies can now send customers one link that covers the onboarding questionnaire and the AML check together, instead of two separate steps. The onboarding answers are captured in the AML Check Report and still pre-fill the CDD form.

Reminders for unfinished checks New

If a customer hasn't finished their check 48 hours after their link was sent, you'll receive an email listing them, with a one-click button to re-send each customer their link. You can also re-send a link at any time from a check's menu while the customer is part-way through.

Dashboard, filters and business checks Improved

• Filter the dashboard by stage and by progress (not started, in progress, completed) to see exactly what needs doing.
• A "not required" option on new checks skips onboarding and the CDD form for trigger-event reviews and sanctions/PEP-only checks.
• Business (KYB) checks show which of their three stages they're at, including when Four Foxes is completing the ownership mapping.
• You're notified when a customer is asked to resubmit part of their verification.
• Customers now see a branded thank-you page when they finish their verification.
• A warning appears if you create a check for an email address that already has one.
• Password set-up and reset links now work reliably, even when your email system scans links before you click them.

Streamlined onboarding questionnaire Improved

We removed the ID stage from the Onboarding Questionnaire, as it duplicated the identity capture already handled in the AML Check stage. Customers now complete their onboarding details without being asked for ID twice.

Charity & NPO onboarding Improved

Onboarding answers for charities and not-for-profits now flow straight into the CDD form, and any mismatch between what the customer told you and what's on the CDD form is flagged for review.

Paper-based onboarding New

If a customer completes a paper onboarding form instead of the digital questionnaire, you can now mark the check as paper-based when creating it. This skips straight to the AML check, and the relevant discount is applied automatically at invoicing.

Digital onboarding & a redesigned dashboard New

• Digital onboarding questionnaire: send customers a link to complete their details before the formal ID check, then review their answers in-portal and download an onboarding PDF.
• Redesigned agent dashboard: one row per customer with a clear stage stack (Onboarding, AML, EDD, CDD) and traffic-light progress markers, so you can see at a glance what each check needs next.
• Enhanced Due Diligence (EDD): request an additional verification on higher-risk customers, tracked and downloadable alongside the original check.
• Business (KYB) checks & CDD form: a dedicated flow and combined CDD form for companies and other non-individual entities.
• Audit trail: every check and action is time-stamped and logged to support AUSTRAC record-keeping.
• Set or change your password from inside the dashboard, and admins can now see each team member's last login and re-send invites.

CDD forms, mobile & agency branding Improved

• CDD forms now flag any missing required fields, so you always know what's blocking sign-off.
• Individual CDD forms are pre-filled automatically from onboarding and AML answers, cutting down repeat data entry.
• CDD forms are now fully usable on mobile.
• Your agency's logo now appears on the dashboard header and on customer-facing emails.
• Info pages explaining PEPs and acceptable ID documents help customers complete their check.

Training register & certificates New

Agency admins can send staff training via a no-login link, track completions in a training register with course versioning and due dates, and generate a certificate for anyone who passes, all from the Agency Admin page.

Team management New

• Invite colleagues as agents or admins, view all checks across the agency, and remove access when someone leaves.
• Super-admins can view and filter checks across every agency.

Individual CDD forms & per-agency config New

The digital Individual / Sole Trader CDD form landed, with a guided progress sidebar, conditional sections, a derived risk rating, and a downloadable PDF. Agencies can tailor the risk assessment with per-agency CDD configuration (countries and risk factors).

Agent dashboard, login & invoicing New

• The agent portal launched: secure login, password setup, and a dashboard to create and track customer checks.
• AML report PDFs with an information-only acknowledgement step before download.
• Monthly invoicing view for administrators.